Quiet times in real-time marketing allow marketers to set specific time slots for customer communication. With Dynamics 365 Customer Insights, marketers can set weekly recurring schedules and specific dates for each communication channel and message purpose. During quiet times, messages are held back and only sent during active, non-quiet times. Marketers can create and adjust quiet times in the settings of the Customer Insights Journey app. Quiet times can be defined for each channel and can include weekly quiet periods and special dates for quiet periods. Quiet times are stored in compliance profiles and are displayed in the Journey for information purposes. Quiet times are independent of user time zones and frequency caps. Implementing quiet times in real-time marketing ensures that customer messages are relevant and perfectly timed.
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