[Video] Customer Service in the Metals Industry - Part VI
Managing customer issues efficiently starts with capturing them the right way. With the Dynamics 365 App for Outlook, users can create a new case directly from an email, selecting the customer, issue type, and relevant details. This eliminates the need for manual tracking and ensures the entire team has visibility into the issue from start to finish. By centralizing case management in Dynamics 365, the quality team can streamline their customer service workflow, improve response times, and maintain complete records of every interaction.
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