Service Agents in Dynamics 365 Customer Service
The video offers a practical deep dive into AI-powered service agents within Dynamics 365 Customer Service, detailing how they operate and contribute to business success. It includes expert insights from engineering specialists on implementing various agents effectively in your organization, such as the Customer Intent Agent, Knowledge Management Agent, Case Management Agent, and Quality Evaluation Agent. This session provides actionable guidance to enhance service performance and move beyond the hype surrounding AI in customer service.
Video 3w
Login now to access my digest by 365.Training
Learn how my digest works
Features
- Articles, blogs, podcasts, training, and videos
- Quick read TL;DRs for each item
- Advanced filtering to prioritize what you care about
- Quick views to isolate what you are looking for right now
- Save your favorite items
- Share your favorites
- Snooze items you want to revisit when you have more time