Empower Your Customer Service Team with Dynamics 365 Omnichannel
Dynamics 365 Omnichannel for Customer Service is a suite of tools that enhance customer experiences across various communication channels. It integrates chat, SMS, email, and phone calls into a single platform, allowing agents to access all necessary information and maintain context. Features like Supervisor Insights, AI Assistance, and automation tools empower both customers and agents. Supervisors can monitor live call metrics, AI tools provide relevant knowledge-based articles, and automation features save time on repetitive inquiries. The Customer Service Workspace consolidates essential information for agents. By leveraging Omnichannel, companies can improve customer service operations, resulting in higher customer satisfaction and more efficient workflows. Reach out to Stoneridge Software for more information on implementing Dynamics 365 Omnichannel.
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