Changes in Live Journeys, Channels and Segments


This article discusses how changes can be made in live journeys in Dynamics 365 Customer Insights. The author explains that while segment-based journeys usually run once and are then completed, trigger-based journeys run over a longer period of time and may require changes to be made to the email content, branches, or waiting times. The article outlines the various changes that can be made in live journeys, including options to change elements, add new elements, delete existing elements, change attributes and branches, define entry and exit criteria, and more. The author also discusses the different possibilities for segment-based journeys and trigger-based journeys, as well as the creation of new versions when changes are made.


Article 14m

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