Integrating Azure OpenAI models in your Projects: A Comprehensive Guide
This article discusses how to integrate Azure OpenAI Service with Microsoft Dynamics 365 CRM to create an AI-powered chatbot. The chatbot can provide customer service agents with instant, accurate answers to customer queries, eliminating the need for manual data searching. The article provides step-by-step instructions for configuring the Azure OpenAI Service, accessing the API key and URL, and implementing the JavaScript code for integration. It also explains how to upload and integrate the web resource in Dynamics 365 CRM and test the chatbot. By following these steps, users can create an AI-driven chatbot that improves user engagement and automates responses to common queries.
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