So you want to build your own Copilot?
Microsoft has been investing in and implementing AI-driven conversational applications called Copilots. With the announcement of Copilot Studio, a low-code Copilot builder, it's important to understand what makes a good Copilot. In this series, the author aims to build a HR Copilot that can provide direct answers to HR-related questions, handle sick leave requests, provide vacation balance information, facilitate time off requests, and offer an escalation opportunity. The key to a successful Copilot implementation is to have a clear problem statement, define actions that add value, identify the target audience, and provide escalation options. Additionally, it's important to consider the language and tone of voice, deployment channels, and document locations for Generative Answers. Lastly, logging unanswered questions and utilizing analytics can help improve the Copilot over time.
Article 17m
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