Omnichannel for Customer Service – Phone Number Formats

When using Microsoft's Omnichannel for Customer Service, it's important to ensure that phone numbers are in the correct format. This article explains why and how to validate phone numbers in Omnichannel for Customer Service. The phone number format is significant for outbound calls, as an incorrect format will result in an error. It is also important for inbound calls, as the format is used to match the call to a suitable contact or account. By adding JavaScript to the contact form, you can validate and enforce the correct phone number format. The article provides an example of JavaScript code that can be used for this purpose.

Article 14m Neil Parkhurst

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