Introducing the new Work Order Experience in Dynamics 365 Field Service


The new work order experience in Dynamics 365 Field Service offers a refreshed user interface that improves work order creation, management, and scheduling. Key features include Copilot, a summary of the current work order; streamlined forms with visually appealing layouts; and an enhanced work order list with visuals to denote status, priority, and booked resources. The work order grid has been rebuilt for increased performance and includes inline editing and quick edits through a side pane. The work order form has been updated to reflect how organizations manage their work, with improvements to the general tab, products and services section, tasks, and references. Overall, the new experience aims to simplify and streamline work order management in Dynamics 365 Field Service.


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