2025 Release Wave 1 for Dynamics 365 Customer Insights – Journeys
The article discusses the release of the 2025 Wave 1 for Dynamics 365 Customer Insights Journeys. The key areas of focus for this release are Copilot & AI Innovation, Moments that Matter, and Unify Sales & Marketing. The first feature highlighted is the ability to create journeys using Copilot, which allows users to use everyday language to describe journeys and provides a preview and summary before finalizing. The second feature is the ability to pause and resume journeys to handle unplanned events, allowing users to prevent new customers from entering a journey until the situation is resolved. The article also mentions that more information about each topic can be found in the release waves documentation.
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