Mark Smith | Mission Implementation | Change Reinforcement

In this episode, Microsoft MVP Mark Smith delves into the crucial aspect of Dynamics 365 projects—change reinforcement post-implementation. While initial launches receive attention, the reinforcement phase is often neglected, leading to stalled adoption and missed potential benefits. Mark shares insights on embedding new practices into everyday work using spaced repetition, feedback loops, and micro-reinforcement, stressing that effective reinforcement extends beyond training. The episode illustrates how reinforcement should be an ongoing effort with ownership and measurable outcomes to ensure lasting transformation. Mark highlights practical strategies to overcome post-launch pitfalls, constructively respond to resistance, and maintain organizational momentum. The conversation reframes Dynamics 365 as a continuous journey requiring persistent effort to achieve sustained success and business value.

Video 3w Microsoft Dynamics 365 Community

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