Microsoft Dynamics 365 Release Plan 2025 Wave 1: Smart Agents Provide Intelligent Automation for D365 Sales and Customer Services Users
Microsoft has released a preview of its Wave 1 Release for 2025, which includes new features for its Copilot automation tool in Dynamics 365 Sales and Customer Service. The Sales application will see enhancements to its AI capabilities and user experience, with Copilot providing guidance and smart Agents to refine strategies. The release also includes server-side exchange synchronization, allowing Copilot to assist with analytics and interactions. In Customer Service, there are new Agents to automate processes and update the knowledge base. Copilot features include customer feedback tools and sentiment indicators in emails. Overall, these updates aim to improve sales and support automation in Dynamics 365.
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