Insurance agency Nsure.com leverages Microsoft Power Platform and generative AI to reduce manual processes by 60%+
Nsure.com, a digital insurance agency based in Florida, has leveraged Microsoft Power Platform and generative AI to automate complex business processes and reduce manual tasks by over 60%. By using Power Automate's generative AI and copilot capabilities, Nsure.com has streamlined customer communications, extracted information from emails and text messages, transformed data from legacy systems, and generated automated reply suggestions. These automations have not only increased efficiency but also improved customer satisfaction. With the reduction in manual tasks, Nsure.com's customer service representatives can focus on more valuable tasks and engage with customers on a deeper level. In the future, Nsure.com plans to further optimize its processes using generative AI and virtual assistants.
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