Texting vs Email: Choosing the Right Communication Channel for Your CRM!
Businesses are turning to SMS as a core component of their CRM strategy due to its immediacy and engagement. TextSMS4Dynamics seamlessly integrates with Microsoft Dynamics 365, allowing teams to send, receive, and automate SMS conversations within their CRM. SMS boasts a 98% open rate, 90-second response time, and 45% engagement, outperforming email statistics. The tool enhances customer communication by consolidating messaging activities, providing alerts for new messages, mapping messages to CRM records, storing message history, automating messages, creating CRM records from interactions, and supporting multiple languages, emojis, and images. Integrating SMS with CRM can streamline communication processes and improve customer engagement.
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