Build your own service copilot with Copilot for Service (Preview)
During the Microsoft Ignite conference, Microsoft announced Copilot for Service, a new offering that helps agents draft emails and search knowledge articles to resolve cases faster in Dynamics 365. Copilot for Service can be extended by configuring it to add external knowledge sources and connect to one or multiple external systems like Salesforce, ServiceNow, or Zendesk. The pricing for Copilot for Service is $50 per user per month, and it includes Microsoft 365 Copilot. To sign up for the preview, visit the Microsoft Copilot for Service website. Once signed up, users can create their first Copilot by selecting websites and connecting to third-party apps. Copilot for Service can be configured to modify messages and publish to various channels.
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