Closing the Technology Gap with Connected Field Service Whitepaper
This article discusses the challenges and opportunities in modernizing field service management through technology, with a focus on the role of Microsoft solutions. The article highlights the importance of investing in technology to control costs and improve service quality, and explores the impact of AI, IoT, field service management, automation, and analytics. It also discusses the technology gap issues caused by outdated IT systems and the benefits of modernization. The article covers topics such as IoT for predictive maintenance, mixed reality for remote assistance, AI and machine learning for decision-making and productivity, effective data management, advanced data analytics, intelligent automation, customer self-service, and the organizational benefits of modernization.
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