AI-Powered CRM Agents in Microsoft Dynamics 365: What Developers Need to Know
Microsoft Dynamics 365 introduces AI-powered CRM agents Customer Intent Agent and Sales Chat Agent to enhance service delivery and sales operations. These agents offer developers a chance to test AI-driven enhancements within Dynamics 365 and Power Platform environments. The Customer Intent Agent interprets customer needs in real time, while the Sales Chat Agent automates lead outreach and provides personalized messages. Developers can experiment with these tools to drive real business impact.
Article 12m
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