Dynamics 365 Customer Insights Journeys: How Consent Management Actually Works | Deep Dive Tutorial
This video provides a detailed walkthrough of the consent management system in Dynamics 365 Customer Insights Journeys. It covers topics such as the redesigned consent management system for multi-channel communications, the entity relationship diagram explaining contacts, compliance profiles, and consent purposes, and the three enforcement models: restrictive, non-restrictive, and disabled. The video also includes a hands-on demonstration of sending WhatsApp messages through custom channels and discusses how opt-in/opt-out settings affect message delivery. Important tips for consistent contact point formatting to avoid consent tracking issues are also provided. This video is aimed at Dynamics 365 administrators, Power Automate developers, and consultants who need to understand the mechanics of consent management in Customer Insights Journeys.
Video 1m
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