Solving Dynamics 365 Usability Issues: How Microsoft Clarity Identifies User Pain Points
Microsoft Clarity is a powerful analytics tool that can be used to uncover and resolve usability issues within Dynamics 365. It offers features like click tracking, scroll tracking, and heatmaps to provide insights into how users interact with the platform. Session recordings allow managers to see where users struggle, while heatmaps show which features are popular and which are underutilized. Clarity also helps identify and address JavaScript errors that may be causing frustration. Armed with these insights, managers can take targeted actions to improve usability, such as customizing the user interface or creating targeted training programs. Microsoft Clarity is activated using the VisualSP extension. Regularly reviewing Clarity's insights can help organizations stay ahead of potential usability issues and ensure a productive and satisfied user experience with Dynamics 365.
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