Omnichannel for Customer Service – Adaptive Cards as Pre-Chat Survey
The article discusses the use of adaptive cards as a pre-chat survey in Omnichannel for Customer Service. Adaptive cards provide more flexibility in terms of question types and validation logic compared to traditional pre-conversation surveys. The author explains how to add an adaptive card to a chat bot and provides step-by-step instructions for creating the card using the adaptive card designer. The article also covers making necessary changes to the workstream and variables in order to integrate the adaptive card. The author concludes by highlighting the benefits of using adaptive cards and encourages readers to explore their potential.
Article 16m
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