Breaking down form script in Customer Insight Journeys


When creating a form in Customer Insight Journeys, you can embed it in an existing page. You don't need to get the script from the API because you can generate it yourself with a script. The script contains two GUIDs: one for the form ID and one for the instance ID of the Dataverse instance. You can easily find these values and generate the script. The rest of the script remains the same. It's recommended to use the same library reference as shown in the example, but you can also download and host it yourself. Some CMS platforms may require placing the script in a general footer. Make sure to check for any changes in the script periodically to avoid issues.


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