Demystifying Agents | SE02 EP01
In this episode of "Demystifying," Charles Drayton interviews Jack Rowbotham, Microsoft Copilot Studio Marketing Lead, to answer questions from the Dynamics 365 Community. They start by discussing the difference between an agent and a copilot. An agent is a component of the Dynamics 365 platform that handles interactions with customers, while a copilot is a tool that assists agents in providing better customer service. To learn more about deploying and customizing Dynamics 365 services and applications, visit the Microsoft Learn website. Additionally, you can join the Dynamics 365 Community to connect with other users and access helpful tips and solutions.
Video 11m
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