The Dynamics 365 Field Service mobile app now has an improved signature control that allows technicians to capture customer signatures on mobile devices. Technicians can choose to draw the signature on the screen or type it using the keyboard. If you use default forms provided by Microsoft, the signature control has already been updated and no action is needed. To add the signature control to a custom form, you need to edit the form and add the Signature field or your custom Multiline text field where you store the customer signature. Optionally, you can hide the label to maximize the available space on the screen.
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