The article discusses best practices for customizing the Field Service Mobile application, including using the default app module, avoiding HTML web resources, handling errors properly, using XRM Web APIs, optimizing resources for bandwidth, declaring solution dependencies, leveraging out-of-box controls, and debugging customizations. The article emphasizes the importance of balancing an ideal workflow for the business with the best possible user experience for frontline workers. The article also provides additional resources for customizing model-driven applications effectively.
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