Transform routing rule administration with bulk management
Microsoft Dynamics 365 Customer Service has introduced a new feature that allows administrators to maintain routing rules in bulk. This enhancement simplifies the process of updating routing configurations across the board, saving time and improving operational efficiency. With unified routing, administrators can set up intelligent routing across channels in Dynamics 365 Customer Service and Dynamics 365 Contact Center. The bulk management feature enables administrators to create routing ruleset templates for queues and workstreams, eliminating the need for multiple versions of the same rules. This update is now generally available for Dynamics 365 Customer Service customers. To learn more, check out the documentation provided.
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