Wave 2 2024 Customer Insights Journey Chat With Amey Holden
The release notes for Dynamics 365 Wave 2 2024 have been published. In this video, Amey Holden and the speaker discuss the proposed changes and new features in the Customer Insights - Journeys section (formerly D365 Marketing). They cover topics such as creating brand-consistent emails with templates and Copilot, taking campaigns from concept to launch using Copilot, creating journeys using Copilot, tailoring Copilot to your business with custom tables and fields, collecting extra customer data without custom attributes, enabling customers to find and sign up for events easily, simplifying form filling and event sign-ups with form prefill, boosting customer confidence with branded content links, using segments to decide customer paths, building and testing journeys before deploying to production, personalizing customer messages based on web interactions, getting insights on email engagement with heatmap analytics, and boosting wins with better lead scoring and qualifying criteria.
Video 8m
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