Extend D365 Customer Service Copilot: Ask questions about your data(verse)
In this article, the author explains how to extend the Copilot feature in Dynamics 365 Customer Service using Prompt Plugins. The author provides step-by-step instructions on creating prompt plugins in Copilot Studio and enabling them in Dynamics 365 Customer Service. The example used in the article involves creating prompt plugins to allow users to ask questions about movies and actors stored in custom tables in the Dataverse. The author also provides screenshots and testing examples to demonstrate the functionality of the prompt plugins. The article concludes with instructions on enabling the prompt plugins in the D365 Customer Service Admin Center.
Article 9m
Login now to access my digest by 365.Training
Learn how my digest works
Features
- Articles, blogs, podcasts, training, and videos
- Quick read TL;DRs for each item
- Advanced filtering to prioritize what you care about
- Quick views to isolate what you are looking for right now
- Save your favorite items
- Share your favorites
- Snooze items you want to revisit when you have more time