Begin your copilot journey with summarization
Summarization is an AI-powered feature that provides support agents with case summaries to help them quickly understand and resolve customer issues more efficiently. It condenses information from various sources into concise summaries, saving time and improving accuracy. Summarization is a gateway to generative AI innovation and can have an immediate impact on efficiency and productivity. It is a straightforward starting point for organizations new to generative AI. By enabling case summaries, administrators can customize the format and fields used for the summaries. Summarization is available with Dynamic 365 Customer Service Copilot. To learn more, read the documentation provided.
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