How to configure Copilot Studio to check ServiceNow KB and then External KBs
In this video, learn how to configure Copilot Studio to check both an internal ServiceNow Knowledge Base and external knowledge bases on the internet. This advanced configuration allows for a fallback path if no information is found internally. Watch the video for step-by-step instructions on setting up Generative Answers in Copilot Studio.
Video 9m
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