Extend Copilot capabilities with plugins
In Dynamics 365 Customer Service, agents can use Copilot to resolve issues using data from their organization's knowledge base or SharePoint. Prompt plugins are being introduced, allowing agents to securely access Dataverse data through Copilot, giving them a better understanding of customer needs. With Copilot Studio, customers can build and manage their own prompt plugins to address different customer scenarios. Administrators can turn on/off plugins, manage user access, and map data field input parameters. Agents can use targeted phrases in Copilot to get responses from plugins and quickly gather information about a case. Connector plugins, which connect to external data sources, will be available soon.
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