New SMS Integration arrives in Dynamics 365 CRM – Revolutionize Customer Communication!
Text messaging services like SMS have become a convenient means of direct communication with customers. Statistics show that 95% of SMS messages are read within 3 minutes of delivery, SMS marketing campaigns have a 209% higher response rate compared to emails, and 36% of SMS messages prompt a click-through action. However, the challenge lies in integrating SMS into CRM systems due to inefficiencies and data fragmentation. Inogic has released TextSMS4Dynamics, an SMS-based messaging integration for Dynamics 365 CRM. This solution seamlessly integrates SMS capabilities within Microsoft Dynamics 365 CRM, allowing sales, service, and marketing teams to engage globally without leaving the CRM ecosystem. Features include a messaging user interface, incoming message notifications in CRM, historical message sessions, support for images and emojis, and automation with workflow integration. A 15-day free trial is available for download.
Article 15m
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