Embrace agent availability to reduce customer wait times
In the realm of customer service, one pain point is the uncertainty of agent availability. Contoso, an e-commerce company, faced this issue with their live chat support. To address this, they used the getAgentAvailability API to determine agent availability and offer the live chat option only when agents are available. This ensures that customers like Ana are immediately connected with an agent, reducing wait times and improving customer satisfaction. If no agents are available, Contoso can offer alternative service options. The getAgentAvailability API is a powerful tool that enhances communication and interaction between businesses and their customers. To learn more about using the API, read the documentation provided.
Article 17m
Login now to access my digest by 365.Training
Learn how my digest works
Features
- Articles, blogs, podcasts, training, and videos
- Quick read TL;DRs for each item
- Advanced filtering to prioritize what you care about
- Quick views to isolate what you are looking for right now
- Save your favorite items
- Share your favorites
- Snooze items you want to revisit when you have more time