CRM Trends to Look For in 2025
Artificial intelligence (AI) is revolutionizing CRM platforms, offering features like automated email campaigns and predictive analytics. Chatbots are transforming customer service by providing 24/7 availability and reducing response times. Social CRMs help businesses engage with their social media audiences and deliver targeted marketing campaigns. These trends will continue to shape the CRM space in 2025, allowing businesses to streamline operations and drive success.
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