Transform customer support with case summary auto-enablement
Microsoft Dynamics 365 Customer Service introduces automatic case summary enablement for all users of model-driven apps using the incident entity. Summaries will now appear at the top of the form for easier access, with most existing capabilities remaining unchanged. Admins can exclude specific forms from the new experience using a script. These enhancements aim to improve agent workflows and support quality. For more details, refer to the documentation provided.
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