EY streamlines customer onboarding processes, improves customer service with Power Platform
EY, a global professional services organization, used Microsoft Power Platform to help a client streamline its customer onboarding processes. The client had an outdated CRM system that relied on manual and decentralized email-based processes, leading to inefficiencies and poor customer relationship management. By implementing Power Platform, EY reduced manual effort and improved workflow capabilities, allowing for better information sharing across the company. This helped the client enhance their customer service and overall efficiency. To learn more about how EY leveraged Power Platform, you can read the full story on the Microsoft website.
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