Omnichannel for Customer Service – v2.0 Chat Widget Customizations
The article discusses how to customize the appearance of chat widgets in Microsoft's Omnichannel for Customer Service using data tags. It explains that data tags are simple to use and offer a quick way to customize a widget with minimal coding ability. However, for more advanced customizations, the article introduces the v2 style chat widget, which provides additional capabilities. The v2 widget allows for the addition of a callback function, which can be used to define values for various style properties. The article provides examples of how to use the callback function to customize the widget's width, height, loading screen, and chat button. It concludes by mentioning a face-to-face Omnichannel for Customer Service training course hosted by the author.
Article 14m
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