Crafting Superior User Experiences with PCF and AI Copilots with Carl de Souza
Microsoft's Carl de Souza, a FastTrack Senior Solution Architect, discusses his passion for life beyond the office, including food, family, and travel adventures. He also talks about the transformative world of Contact Center as a Service (CCaaS) and its integration with AI technologies. Microsoft's evolution in the digital contact center space, including the acquisition of Nuance, is highlighted. The PowerApps Component Framework (PCF) and its role in app development within the Microsoft ecosystem are also explored. The article concludes with a mention of a 90-day mentoring challenge and a link to support the show.
Podcast 5m
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