The article discusses the preview of Field Service Copilot, an AI tool that workers can use from within applications they are already familiar with, like Outlook and Microsoft Teams. The article explains how to install Field Service for Outlook and what is included in the preview. The Copilot tab is where the magic happens, and it allows users to create a work order from an email using AI to automatically generate a work order based on the content of an email. The article also mentions some restrictions and limitations to be aware of while trying out this preview feature.
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