Microsoft has announced the availability of the 2023 Release Wave 2 features for Dynamics 365, which will roll out from October 2023 to March 2024. Only select features have early access, which was granted on July 31, 2023. The early access features available now for Dynamics 365 CE/CRM include faster sales accelerator form load updates, a new call control user interface with intuitive icons for voice channel, the ability to collaborate using Teams embed chat without having to enable it, improved search control to manage subjects, complete bookings while preserving end time, enable mouse scroll to change date-range granularity, maintain customer facilities with enhanced capabilities, and manage frontline worker certifications.
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