Lenovo increases support agent productivity by 15% with Dynamics 365 Contact Center


Lenovo partnered with Microsoft Dynamics 365 Contact Center to improve customer support. By implementing AI-powered solutions, Lenovo increased agent productivity by 15% and reduced handling time by 20%. The company used Dynamics 365 Customer Service to streamline customer inquiries and automate repetitive tasks. As a result, Lenovo achieved record-high customer satisfaction levels.


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