Why CTI is a customer service game-changer, with Upland Software
In this episode of The MSDW Podcast, Denis Francoeur, Director of Product from Upland Software, discusses how computer-telephony integration (CTI) is a game-changer for customer service. CTI improves connections between systems and people in contact centers, serving as a productivity tool for agents and providing AI-driven insights and recommendations. Francoeur explains the relevance of CTI in the age of AI messaging and shares feedback from Dynamics 365 customers and partners. He also offers tips for deploying CTI effectively in organizations. The episode is sponsored by Upland Software.
Podcast 8m
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