Microsoft named as a worldwide Leader in four IDC MarketScapes for Field Service Management & Service Life-Cycle
Microsoft has been named a worldwide leader in four IDC MarketScapes for field service management and service life-cycle management. The IDC MarketScapes recognize Microsoft Dynamics 365 Field Service as a solution that meets the growing requirements of field service management operations. Microsoft was positioned as a leader based on strengths such as innovation at scale and pace, infusion of AI into field service processes, and integration with other Microsoft platforms like Microsoft 365 and Microsoft Teams. The IDC MarketScapes recommend Microsoft field service solutions for organizations looking for end-to-end capabilities with innovative technologies for transformation and growth. The reports highlight Microsoft's ability to deliver enhanced experiences, support collaboration, and enable continuous exploration of innovation across the service life cycle and partner networks.
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