CRM Email Tracking: How to Track Emails to Dynamics 365 with the New Outlook


Tracking emails is important for keeping a record of customer interactions in Dynamics 365 Customer Engagement. This article explains how to set up server-side synchronization between Dynamics 365 and Exchange Server for admins, and how to track Outlook emails to Dynamics 365 Customer Engagement for end-users. The article provides step-by-step instructions and tips for both processes. Read the full article on the CRM Software Blog.


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