Customize Dynamics 365 Sales Agents with your data sources and taxonomy
Microsoft Ignite Fall 2024: New AI Capabilities in Dynamics 365 Sales to Enhance Seller Productivity At Microsoft Ignite, new capabilities were announced to enhance agents in Dynamics 365 Sales. These capabilities include grounding agents in a company's unique data and taxonomy, as well as enriching their knowledge with third-party data. This allows agents to assess a lead's intent to buy with greater precision and saves sellers time by eliminating the need to piece together information from different sources. Organizations can also enhance interactions with agents by training them to understand and use specific business acronyms and terms through a customized glossary. Additionally, integrations with third-party data providers, such as Clay, provide data and insights to augment agents' customer understanding. These enhancements will be available in early 2025.
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