Alexa, Field Service and Me (Part 1)

This article discusses how to connect Alexa to D365 Field Service. The author outlines the objectives of the series, which include creating an Alexa Skill, connecting the Skill to D365, using Field Service to book an appointment, and returning the information to Alexa. The article then presents a scenario involving a fictional company called Big Energy Co, which wants to use Alexa to allow customers to book service calls without talking to the support desk. The author explains the process of setting up Alexa, including creating an invocation, defining intents, adding utterances, and setting up slots. The article concludes by mentioning that the next post will cover linking Alexa to Flow.

Article 73m Carl Cookson

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