Transforming digital processes with AI: A Power Automate Process Mining Case Study at Microsoft Customer and Partner Solutions (MCAPS)
Microsoft Customer and Partner Solutions (MCAPS) is using Power Automate, Process Mining, and Copilot to optimize their internal processes. The Power Automate Process Mining solution provides visibility into processes, identifies inefficiencies, and enables process alignment and automation. Copilot helps analyze process maps and identifies bottlenecks for automation. By utilizing these tools, MCAPS was able to improve their demand generation process, reducing the timeline from 12 weeks to 8 weeks. Process mining is being scaled to all business-critical sales processes within MCAPS, with a projected labor productivity improvement of at least $20 million+. Embracing Process Mining with AI-powered Copilots can lead to greater efficiency and agility in businesses.
Article 12m
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