Unleashing End User Potential: Effective Training Unveiled

Training plays a crucial role in the successful implementation and adoption of new systems or processes within an organization. Effective training is essential for empowering end users and should be separate from testing activities. User Acceptance Testing (UAT) focuses on testing the system, while training aims to educate end users on how to effectively use the system. Training should reach the entire group of end users and be tailored to their specific roles and responsibilities. It is important to conduct training after thorough testing to prevent end users from perceiving the system as flawed. Training should address the unique challenges and workflows of different user groups within the organization. By recognizing the differences between testing and training, organizations can enhance the effectiveness of their training programs and empower end users to embrace new systems confidently.

Podcast 15m Dynamics Hotdish Podcast

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