Dynamics 365 training and certification changes


The article discusses changes in Dynamics 365 training and certification, including the retirement of previous certifications and the introduction of a new combined exam certification, MB-280 Dynamics 365 Customer Experience Analyst Associate. The MB-280 exam covers various objectives related to Dynamics 365 Sales, Customer Insights, and more. The course provided by Microsoft consists of three separate courses and an applied workshop over five days. The author shares concerns about the depth and breadth of the course for the certification exam and plans to create their own content for MB-280. Additionally, there are more focused 1-day courses available for those interested in Customer Insights only.


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