Modernize customer support with Copilot in Dynamics 365 Customer Service


Microsoft Dynamics 365 Customer Service has introduced three new features for Copilot, an AI-powered assistance tool for customer support agents. The features include the ability to ask Copilot questions, create intelligent email responses, and understand Copilot usage in the organization. These features aim to empower agents to provide faster and more personalized service by relieving them from mundane tasks and freeing up their time for more high-value interactions with customers. Copilot uses knowledge and web sources specified by the organization, and customer data is not used to train public models. The new features are now generally available for Dynamics 365 Customer Service users.


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