Omnichannel for Customer Service – Test Speaker / Microphone

Agents using Microsoft's Omnichannel for Customer Service can now test their speaker/microphone directly in the customer service workspace app. This feature allows agents to select and test their devices for voice calls, ensuring that their physical devices are working properly and that their browser settings allow for the sharing of speakers and microphone. To access the test option, agents can click on the "phone" icon and then select the "cog" icon to access their device settings. They can then choose to test the speaker, microphone, or make a test call to test both options simultaneously. This feature is a simple but useful tool for agents to confirm the functionality of their devices.

Article 12m Neil Parkhurst

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